Study: acatech Maturity Index Smart Services

Smart Services - the effective triad of product, service and customer-centric value proposition - offer opportunities for manufacturing-oriented companies to achieve differentiation and new market opportunities. The low level of use of smart services until today shows that the manufacturing sector faces complex challenges in combining the building blocks of product, service and value proposition to create sustainable and competitive smart services, deriving successful business models and adapting organizations to the smart service business. Only the big players can do this on their own, but Germany as a center of innovation also thrives on its hidden champions: small companies and SMEs.

This STUDY acatech Maturity Index Smart Services presents a maturity model with six design fields for the transformation of production-oriented companies into smart service providers; the progress of establishing a smart service business is measured along six maturity levels. In this way, the transformation is both evidence-based and practical; companies can deepen the adaptation of a smart service business along the toolkit under guidance.